Tutai.Name

Multi Ethnic Business Team Looking Happy Together

PLEASE MAKE SURE TO TAKE THE TIME TO THOROUGHLY READ AND UNDERSTAND THE TERMS AND CONDITIONS BEFORE REQUESTING ANY OF THE PRODUCTS/SERVICES.

FEEL FREE TO LET ME KNOW IF THERE IS ANYTHING YOU FEEL YOU DO NOT FULLY UNDERSTAND AS THESE TERMS AND CONDITIONS MAY CHANGE FROM TIME TO TIME.

FLEXIBLE PAYMENT

PAYMENT PLANS ARE AVAILABLE AND ON OFFER TO MAKE THE SERVICE ACCESSIBLE TO EVERYONE. IF YOU ARE HAVING TROUBLE PAYING YOUR ACCOUNT PLEASE ADVISE ME IN WRITING SO ARRANGEMENTS CAN BE MADE.

SERVICE SCOPE

CHANGES/REQUESTS THAT DIFFER FROM THE ORIGINAL QUOTED BRIEF OR PRODUCT/SERVICE WILL BE INVOICED SEPARATELY AND PAYABLE ON RECEIPT.

PRIVACY POLICY

ANY INFORMATION SUPPLIED WILL BE USED SOLELY FOR OUR OWN MARKETING, PORTFOLIO AND PROMOTION PURPOSES. IT WILL NOT BE SOLD TO ANY THIRD PARTY.PLEASE READ THE FULL PRIVACY POLICY.

CANCELLATIONS

CANCELLATIONS MUST BE MADE PRIOR TO THE FIRST CONCEPT REVISION OR FULL PAYMENT OF THE SERVICE WILL BE REQUIRED.

ALL CANCELLATION REQUESTS RECEIVED PRIOR TO THE RECEIPT OF INITIAL DESIGN CONCEPTS WILL RECEIVE A FULL REFUND FOR THE LOGO DESIGN OR BRAND KIT PROJECT. CANCELLATIONS RECEIVED AFTER THE INITIAL DESIGNS ARE SENT OUT TO THE CLIENT WILL RECEIVE A PARTIAL REFUND. THE TABLE BELOW INCLUDES A BREAKDOWN OF APPLICABLE REFUNDS WITH EXAMPLES:

Cancellation request received after: Refund applicable Example
Initial Concepts 80% Invoiced Amount: A$ 500
Calculation: Invoice Amount x 0.80
Refund Amount : A$ 400
Amount Owed: A$ 100
2nd Round of Concepts 50% Invoiced Amount: A$ 500
Calculation: Invoice Amount x 0.50
Refund Amount : A$ 250
Amount Owed: A$ 250
3rd Round of Concepts 25% Invoiced Amount: A$ 500
Calculation: Invoice Amount x 0.25
Refund Amount : A$ 125
Amount Owed: A$ 375
4th Round of Concepts 0% Invoiced Amount: A$ 500
Calculation: Invoice Amount x 0.0
Refund Amount : 0%
Amount Owed: A$ 500

IN CASES WHERE AN AMOUNT PAYABLE IS OVERDUE BY MORE THAN 30 DAYS I MAY TERMINATE THE ACCOUNT. THE WORK DONE ON THIS ACCOUNT WILL EITHER BE WITHHELD OR DISCARDED AS THE ACCOUNT ITSELF WILL CEASE TO BE ACTIVE.

SECURITY

COPYRIGHT INFRINGEMENT IS A SERIOUS MATTER. IT IS IMPORTANT TO FULLY RESEARCH AND ENSURE YOUR ENTITY NAME, ANY CONTENT, IDEAS OR TRADEMARKS ARE EITHER USED WITH PERMISSION OR OWNED BY YOU. I WILL ASSUME THAT A CLIENT HAS PERFORMED THEIR DUE DILIGENCE AND WILL WORK ON DESIGNS ON THAT ASSUMPTION.

APPROVALS OF ARTWORK

MAKE SURE YOU CHECK AND THOROUGHLY LOOK THROUGH ANY SUPPLIED PROOFS FOR SPELLING MISTAKES, GRAMMAR & INCORRECT INFORMATION. ONCE YOU HAVE APPROVED THE ARTWORK VIA ELECTRONIC OR VERBAL COMMUNICATION IT BECOMES FINAL. ANY ADDITIONAL CHANGES WILL BE INVOICED BUT PLEASE MAKE SURE TO COMMUNICATE THE SITUATION SO WE CAN COME UP WITH A FAIR SOLUTION FOR EVERYONE INVOLVED PRIOR TO INVOICING.

SUBMITTING ARTWORK

CLIENTS WHO SEND IN THEIR OWN ARTWORK ARE FULLY RESPONSIBLE FOR THE END RESULT AND/OR PRINTING. THE ARTWORK MUST BE PRINT-READY WITH THE CORRECT SPECIFICATIONS.

IT IS THE CLIENT’S RESPONSIBILITY TO ENSURE THAT ANY DESIGN THAT IS SUBMITTED DOES NOT VIOLATE AUSTRALIAN/INTERNATIONAL COPYRIGHT LAWS. UPON THE RECEIPT OF ANY CONTENT I WILL ASSUME THE SUPPLIED ARTWORK IS LEGALLY YOURS.

FONTS

IN THE EVENT THAT THE CLIENT CHOOSES TO USE A FONT WITH A COMMERCIAL LICENSE IT IS THE CLIENT’S SOLE RESPONSIBILITY TO PURCHASE THE FONT TO BE INCORPORATED INTO THEIR DESIGN.

PRICING & QUOTES

PRICES ARE SUBJECT TO CHANGE WITHOUT PRIOR NOTICE. ALL QUOTES ARE VALID FOR A PERIOD OF 14 DAYS.

CONTENT AND DATA ENTRY

THE SUPPLY OF CONTENT AND ASSETS IS THE RESPONSIBILITY OF THE CLIENT. ALL CONTENT FOR ALL DESIGN WORK MUST BE SUPPLIED IN DIGITAL FORMAT. CONTENT MUST BE THOROUGHLY REVIEWED BEFORE IT IS SUPPLIED, AS I WILL TAKE NO RESPONSIBLY FOR ANY ERRORS.

COPYRIGHT

UNTIL FULL PAYMENT HAS BEEN MADE, TUTAI RETAINS OWNERSHIP & COPYRIGHT OF THE ARTWORK. UPON FULL PAYMENT, THE CLIENT SHALL OBTAIN FULL OWNERSHIP AND COPYRIGHT OF THE FINAL ARTWORK TO USE AND DISTRIBUTE AS THEY SEE FIT.

TURNAROUND TIMES

THE CURRENT TURNAROUND TIME FOR DESIGN IS 3 – 28  business DAYS DEPENDING ON THE PRODUCT/SERVICE & CLIENT RESPONSE. Turnaround times are calculated from the next business day of THE DEPOSIT being paid & acknowledged.

INITIAL LOGO DESIGN CONCEPTS GENERALLY TAKE 3-5 business Days TO COMPLETE. REVISIONS GENERALLY TAKE 3 – 5 DAYS Per design.

a business day is from 9am to 5pm (GMT+10 AEST) on Monday, Tuesday, Wednesday, Thursday or Friday. business days do not include Saturday, Sunday or Australia wide holidays.

MANAGEMENT OF FILES

I, THE DESIGNER WILL ARCHIVE DIGITAL FILES OF COMPLETED PROJECT WORK AS A FREE SERVICE FOR CLIENTS FOR A PERIOD OF 3 MONTHS UNLESS INDICATED IN A SPECIFIED PACKAGE.

I WILL TAKE EVERY CARE TO PRESERVE ALL DIGITAL FILES; HOWEVER, WILL NOT BE HELD RESPONSIBLE FOR RE-PRODUCING WORK FREE OF CHARGE IN THE EVENT THAT FILES CANNOT BE RECOVERED.

PAYMENT METHODS

ALL INVOICES WILL BE MAILED TO THE CLIENT AS A .PDF FILE. INVOICES CAN BE PAID BY DIRECT DEPOSIT (PREFERRED) OR PAYPAL ([email protected]).

WHEN PAYING YOUR INVOICE BY DIRECT DEPOSIT, PLEASE SEND AN EMAIL TO [email protected] TO CONFIRM THAT THE PAYMENT HAS BEEN DEPOSITED INTO MY ACCOUNT. PLEASE ENSURE YOU QUOTE THE INVOICE AS THE REFERENCE FOR YOUR PAYMENT.

PLEASE NOTE THAT ACCOUNT DETAILS ARE LOCATED ON YOUR INVOICE.